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Frequently Asked Questions
How can you sell at such great prices?
We buy in bulk direct from wholesalers and keep overheads low. We have large volume sales which allows us to keep our margins low. Our shipping is not expensive and most importantly is very reliable.

How do I place an order ?
Ordering at our website is simple. Find a product you wish to order and click. Simply fill in the information on the form then click on the send button to send an order form to The Pharmacy Express. Goods will be dispatched promptly, as soon as we have verified your credit card details. All orders are received via a secure server, to ensure that your details are kept private and to guarantee you peace of mind. Your credit card will be charged in the amount indicated on your order and this includes postage and packaging. We can deliver to any address, including Post Office Boxes. Any items that are out of stock will be notified to you by email.

The Shopping Cart will not complete the order?
On some browsers the shopping cart program does malfunction. You may need to delete the cookies and try again. This can be done by going to your browser, click on tools , click on internet options. You will then see 'Temporary Internet Files' , delete them, click on apply and OK. You may then try again.

Mine is an International Order?
You are responsable for the importation of your order. A helpful website would be www.fda.gov/. This is the Federal Drug Administration website who control all pharmaceuticals. They can advise on what drugs are legal to import and which ones are not.

What Guarantee's do you offer?
At The Pharmacy Express we support our products and services with a 100% guarantee. All our products are sourced from reputable international pharmaceutical companies and suppliers. If your purchase is faulty in any way we'll be pleased to replace it. Our shipping gives a 10-28 days guarantee. If you do not recieve it within 28 days of shipping,at your request, we will reship the order at our expense. All our products are brand name FDA approved pharmaceutical's or their generic equivalent. At The Pharmacy Express we believe that our clients are our business and we treat all clients with this respect.

Shipping Info?
We offer Registered Airmail which takes 10-28 days. All orders are sent with a shipping number which we can trace. Registered airmail while being a little slower than express shipping is more reliable and more discreet. If an order is not recieved within the 28 days of shipping we ask you to contact us and we will have it reshipped at our expense. Please Note: Times are an indication of arrival times after shipping. It does not take into account delays due to out of stock items on backorder and postal service problems.

Can I track my order?
No. We are able to obtain a shipping number from the postal service and put a trace on it. This can take a few weeks. You have nothing to worry about because our guarantee to you is to reship at your request if you have not recieved your order within 28 days of shipping. Please keep in touch with our customer service staff if you have any queries regarding the shipping of your order.

I have not recieved my order ?
If you have not recieved your order please contact us after the shipping time has expired. ie. 28 days for Registered Air Mail. Please under no circumstances make chargebacks against your credit card without first contacting us. We can always sort out any problems. Remember, we guarantee delivery or we will reship your order at our cost.

Customs have seized my order?
We estimate that between 3 and 5% of all orders are seized by customs. If your order is unfortunately seized and held by customs we will reship to you as per our reship policy. If you have not recieved your order within 28 days of the shipping date will promise to reship. Please contact us when the 28 days has expired and we will organise the reship at our expense.

Is a signature required to receive my order ??
Yes. When the order is delivered it will require a signature however if you are not at home the postal service will leave a card to advise you to pick up the parcel from your local post office. This is the most reliable, safe and discreet form of shipping available.

Where are you?
We have shipping facilities in the South Pacific, Europe and Asia. The shipping address depends on the product you have ordered and from which manufacturer or wholesaler it is being supplied.

What countries can't you ship to?
We are currently unable to ship to Germany, Canada, Australia, New Zealand, Indonesia and Nigeria.

Can I purchase controlled or scheduled drugs from your pharmacy?
We DO NOT provide SCHEDULED or CONTROLLED pharmaceuticals. We also strongly recommend that you visit your doctor before placing an order.

What methods of payment do you accept?
We accept Checks, Money Orders, Direct Deposit ( International Money Transfer ) and Alternative Forms of payment ( Please contact our service department at service@thepharmacyexpress.vu for more info. )

How long does it take for my Check or Money Order to clear?
As soon as we recieve the check or money order, your order will be approved for shipping.

What are your " Alternative Forms of payment " ??
We want our clients to have the most convenient method of payment for them as an individual. We are able to accept many different methods of payment. Please contact our customer service department at service@thepharmayexpress.com to advise us what method you would like to use.

How do I place an order using " Alternative forms of payment " ??
This is easy. Simply place the order and then email us with your form of payment or contact us first and then place your order. Either way we can organise an acceptable form of payment that suits you.

Do you have a Toll Free Telephone Number ??
We do have a Toll Free Telephone number. The number is 1-866-798-2623 and is Toll Free within the USA. If this number is unattended because of time differences we will answer you within 24 hours. Please leave a detailed message including your returm email address in case we are unable to contact you via telephone.


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